Student
employees have seemingly unlimited resources of energy and potential. However
they are often not willing to expend either
of these things at work.
Examining
outstanding employees - the simplest thing to do was look at the current
employees and decide what skills and
abilities the best students possessed.
Skills
that can be taught - technical skills
and knowledge.
Skills
that can’t be taught – patience and people skills, responsibility,
The main
reason why students are in school is to get an education. Work is a secondary
goal and we must keep that in mind. Also,
we need to take into account the time required for study, the year the
students are in and their computer
skills.
Always
look for people who are willing to work hands-on with clients, people who are
self-monitoring and have an interest in
advancement, people who have previous customer service experience.
Minimum
time – usually very little time is available for training new student
employees.
Maximum
abilities – rules and policies are covered first. Next, cover basic functions
of the job. Next, a very important thing –
showing students where they can find the relevant information needed to solve
a problem. Also train them in specific
tasks.
Multiple
media forms – use various types of media when training new employees. Always
have printed copies of things, even if only
summaries.
Web pages,
databases, interactive websites – very useful tools to aid and supplement
training.
Training
topics – provide several topics for future exploration, so that the employees
will continue to familiarize themselves
with things.
Instructor-led
training – most people learn best in an environment where there is an
instructor or someone to interact
with.
Self-paced
training – make sure that the employees have the ability to work
independently.
To track
student progress, we could use the point system – a student works to earn
points, which can be exchanged for a
raise.
Making
students want to improve is not an easy thing. Promises of a raise could have
very powerful results. Other incentives are
moral incentives: recognition of merit in front of the other employees is one
example.
(Osborn,
2000)