have seemingly unlimited resources of energy and potential. However they are
often not willing to expend either of these things at work.
outstanding employees - the simplest thing to do was look at the current
employees and decide what skills and abilities the best students possessed.
|Skills that can be
taught - technical skills and
|Skills that cant be
taught patience and people skills, responsibility,
|The main reason why
students are in school is to get an education. Work is a secondary goal and
we must keep that in mind. Also, we need to take into account the time
required for study, the year the students are in and their computer skills.
|Always look for
people who are willing to work hands-on with clients, people who are
self-monitoring and have an interest in advancement, people who have previous
customer service experience.
usually very little time is available for training new student employees.
rules and policies are covered first. Next, cover basic functions of the job.
Next, a very important thing showing students where they can find the
relevant information needed to solve a problem. Also train them in specific
|Multiple media forms
use various types of media when training new employees. Always have printed
copies of things, even if only summaries.
databases, interactive websites very useful tools to aid and supplement
provide several topics for future exploration, so that the employees will
continue to familiarize themselves with things.
training most people learn best in an environment where there is an
instructor or someone to interact with.
make sure that the employees have the ability to work independently.
|To track student
progress, we could use the point system a student works to earn points,
which can be exchanged for a raise.
|Making students want
to improve is not an easy thing. Promises of a raise could have very powerful
results. Other incentives are moral incentives: recognition of merit in front
of the other employees is one example.